Frequently Asked Questions
Everything you need to know about your CGY Team Store order and gear.
How long does shipping take for team apparel?
Standard shipping typically takes 5-7 business days. However, for custom-printed jerseys or personalized team gear, please allow an additional 3-5 business days for production before shipment.
Can I return a customized jersey or equipment?
Items with custom names, numbers, or specific team logos are made-to-order and cannot be returned unless there is a manufacturing defect or printing error. Please refer to our size guide carefully before ordering.
Are the products sold on CGY Team Store authentic?
Yes, we are an authorized retailer for all brands listed on our site. Every piece of equipment and apparel is 100% authentic and sourced directly from official sports manufacturers.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through select financing partners at checkout.
Do you offer bulk discounts for local sports clubs?
Absolutely! We offer tiered pricing for schools, local leagues, and club teams. Please contact our 'Team Sales' department via the contact form to receive a custom quote for your organization.
How should I care for my performance gear?
To preserve the quality of technical fabrics and screen-printed logos, we recommend machine washing in cold water, inside out, and hanging to dry. Avoid using fabric softeners or bleach.